Sales FAQs - Elite Software 1-800-662-3548

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They're so fantastic at Elite...it's like calling a friend, so friendly, so amazing, and so helpful. Whenever I have a question and need an answer...they really simplify it for you.

Melissa Ahmann
L.A. Vie l'Orange
Los Angeles CA

Q: My business is not located in the United States, can I still sign up on the subscription plan, or do I have to purchase the software instead?

A: Yes. If you are located outside of the United States, you are eligible for the subscription plan provided that you have a bank account in the United States for direct debit of your monthly subscription fees.

Q: What's the difference between subscribing and purchasing?

A: Subscribing:

You can start using the program immediately without the initial investment of $2,995.
You receive free, unlimited telephone support.
You receive free, unlimited training sessions.
You receive all future software upgrades free of charge.
Possible accounting/tax write-off benefits.
Monthly license authentication via the telephone or Internet.
If you are not completely satisfied with the program, you can return it with no further obligation.

Purchasing:

During the first six months following the purchase of a software license, you receive unlimited technical and training support and software upgrades at no additional fee. After your first six months, an optional support agreement is available.
After the first six months, support and software upgrades are available at an additional cost.

Q: I want to begin subscribing for the software, what do I need to do to get started?

A: All you will need is a credit card for your first month's subscription. Call one of our sales consultants at 1-800-662-3548 ext. 1 to place your order. After six months, all subscribers are required to submit their monthly subscription fees via automatic direct debit.

You may also download the software and contact us at 1-800-662-3548 ext. 1 to activate your subscription.

Q: Are the specialty items included in the monthly subscription fee?

A: No. All specialty items are available for individual purchase only.

Q: If I decide to sign up for a subscription, can I cancel at any time?

A: Yes. Subscriptions can be canceled at any time without any penalties or fees.

Q: If I choose to subscribe but later decide to purchase the program out right, will I be credited for any subscription fees I already paid?

A: Yes. We will credit up to three months of subscription fees paid towards the purchase price of the software.

Q: Can I purchase any of the specialty items you sell elsewhere?

A: Yes. You can choose to purchase these items from other sources, however we are unable to provide any assistance configuring or connecting these items to work with our software. We also do not guarantee that items purchased elsewhere will work correctly with the program.